At Customized Products customer satisfaction is given the topmost priority. We believe in delivering the products that are of an excellent quality and we make sure that the products bought by the customers from us give a guaranteed satisfaction.
If at all you happen to receive a product that is not per your requirement, don’t worry we provide you with the option of returning the product and provide you back the one that meets with your specifications.
Customized Products offers you with a 10 day return guarantee in case the product is
· Wrong size
· Wrong color
· Low quality
· Damaged or
· It differs from the product which you originally ordered
However in some cases for some of the products like healthcare products, Jewellery, undergarments, lingerie, customized products, swimsuits etc and unpreserved items such as flowers and edible items cannot be returned due to health and hygienic reasons. Moreover for these types of items once a sale is completed then it is final and cannot be returned to the merchant.
The other case where we cannot accept the products returned if
· Used or altered
· Physical damage to the product or the box
· Returned without the original packing
· Returned without the accessories accompanying the product
· Serial number is damaged tampered/altered
In case you received an order parcel from Customized Products that is damaged or empty then please feel free to report the issue within 2 days of receiving the order.
To know more about the Return Policy of Customized Products, please explore through the below FAQ section
What is the time period for an item to be returned?
The item can be returned within 10 days from the time of receiving. You can find the information about the return time period along with the product description.
2. What is the process to return an item and what to do later?
· Firstly your request to return an item is review by Customized Products.
· Depending on the requirement the same request is shared with the merchant for his consent.
· Once the request is approved we arrange with our partner courier company to pick up the product.
· In case if our reverse pickup service in not available at your specified address then you can send the product dispatch from your side and the charges will be reimbursed by us.
· Product once received back will be checked against your claim and after that only the process of replacement or refund is initiated. However the replacement policy depends on the availability of the stock.
All in all it takes about 1 to 3 weeks from the time of request to the time the product is delivered back to us. Sometimes the time would depend on the type of product and the location you specified.
Rest assured that every care is taken to protect your interests.
3 How should the packing be for the item to be returned?
It is mandatory that the product you received is not altered or used and it must have the original price tag and the packing slip. It is essential that you have to mention your order number. If your order is consented for a pickup then you will receive the instructions for packing along with the return address via an email sent by us.
4. To return an item do I need to pay the courier company?
You need not pay any kind of amount if the pickup of the product is arranged from our side. However if you are sending the product from a courier service on your own then you need to bear the charges. But rest assured the courier charges will be reimbursed up to Rs.200 in the form of Customized Products bucks.
5. How will I know that you received the product I returned?
Once the order is picked, then within 24-48 hours you will receive an intimation email from us informing you about the tracking details using which you will be able to track the package status on courier’s website. You can also know about the status of your request at Customized Products/trackorder too.
6. By what time can I expect my replacement or refund?
From the time of receiving the product the process of replacement or refund is initiated within 2 working days. In case of refund it takes about 2 weeks for the amount to be credited into your account. But if the refund is in Customized Products Bucks then in that case the amount is immediately transferred to your Customized Products account. However in a situation if the product received by us from you doesn’t match your claim or do not have the Customized Products order number on the package the refund/replacement can be delayed or sometimes can be declined.
Please note that for COD orders refund will be in form of Customized Products bucks or the entitled amount would be credited via NEFT. The NEFT details had to be provided by the customer under the “My Account” section on the website against the order id.